Refund Policy

Last updated: July 23, 2026.

Stripe payments on Radiant purchase Dono Credit packages for a verified recipient. Because delivery is digital and may begin as soon as payment is confirmed, refund requests are reviewed individually and are not automatically approved.

If a payment is duplicated, charged incorrectly, sent to the wrong verified recipient, or not fulfilled, contact support with the order reference, buyer, recipient, product, and approximate payment time. Staff can inspect the Stripe payment state, immutable order snapshot, and grant history before deciding the appropriate correction.

A verified Stripe refund or dispute updates the order record. It does not automatically subtract credits already delivered or reverse a rank obtained with spent credits; staff review fulfillment and ledger history before any corrective server action. Opening a payment dispute does not guarantee a refund and may temporarily restrict affected value while the dispute is investigated.

Dono Credit rank spends and casino wagers are server-currency transactions, not Stripe charges. Completed rank upgrades and settled casino rounds are not cash purchases and cannot be redeemed for money. If a server error caused an incorrect debit or settlement, contact support for a ledger review.